Each issue we ask an industry leader about their working life. This month we talk to Massimo D’Ambrosio, managing director ANZ for Ferrero.
1. Tell us about your current role.
I’m Ferrero’s Managing Director for Australia and New Zealand, and a member of the Asia-Pacific Board. The most important part of my role is creating an environment where my team receive the support and guidance that will allow them to do their best work – it gives me a sense of satisfaction like nothing else.
Since moving from South Korea to Australia in 2021, my experience has been that Australia really stands out as a hub for talent – it is a place that creates and celebrates innovative and diverse thinking, and many go on to share their talent at a regional or global level.
2. What has been your greatest achievement to date?
When I moved to South Korea, the business was facing a lot of challenges and time was limited but working quickly and collaboratively we completely transformed the business, far exceeding anyone’s expectations.
Since coming to Australia, I have worked closely with our team to create an ambition for the future that will allow the business to really accelerate and deliver positive, impactful benefits for our customers, our local communities, and as a result, Ferrero.
3. What was your biggest mistakeand what did you learn?
I grew up in Italy where I started my career at Ferrero. When I first moved to Ferrero headquarters, my biggest mistake was trying (without success) to replicate the Italian way of working in other markets.
Understanding the subtle cultural differences in different global markets and prioritising them is key to successful leadership, and fundamental to building a strong, dynamic company.
4. What would you tell your 25-year-old self?
Stay curious. There is always something to learn in everything you see and everyone you meet. Never be afraid to ask questions.
My second piece of advice would be for all young leaders to focus on the people that you work with. Ferrero’s value of ‘work, create, donate’ resonates strongly with me, it is reflected in our support for community and sustainability. Working with people that share your values goes a long way.
5. What is one goal you still want to achieve?
Creating sustainable, impactful change won’t be made by one person. To me, being a leader means creating a culture where people are given the tools they need to succeed. One day, I want to be lying on the beach, pick up the paper, and read about the people I’ve mentored and their meaningful contribution to our business and the community.
This article first appeared in the February-March 2023 edition of Food & Drink Business magazine.
